- Delivering positive presentations
- Train the trainer
- Dealing assertively with difficult situations
- Successful networking
- Project management
- Time management
Delivering positive presentations
Overview
This course focuses on allowing you to perform to your full potential when delivering a presentation to colleagues, managers or customers. It has been designed to give you the necessary tools to prepare a presentation from the start and present it in a supportive environment with feedback.
Content
- Communication
- Preparing the Presentation
- Using Visual Aids
- Maintaining Control and Projecting Professionalism
- Presentation Skills
- Holding Interest when Speaking
- Handling Difficulties when presenting
Train the trainer
Overview
This practical course provides a comprehensive foundation for new trainers in the design, development and delivery of a structured training session. The course is highly interactive with time for practice and feedback in order to encourage and promote confidence with the participants.
Content
- The Role of the Trainer
- The Learning styles and the process of learning
- Preparing the Training Session
- Presentation and Communication
- Evaluating Training
Dealing assertively with difficult situations
Overview
This course provides a practical guide on how to handle difficult people and situations effectively. During the session understanding diverse behaviours will play a central part of the course. Knowing how to react when faced with difficult, uncooperative or aggressive people in a professional and calm way. Being able to listen and respond to a complaint or a negative without losing confidence. You own experiences will be drawn on to enhance skills covered over the course.
Content
- Communication that works
- Developing a better understanding if behaviour
- Remaining Calm Under Pressure
- Taking Responsibility for the Successful Outcome
Successful networking
Overview
This interactive workshop allows us to highlight the skills required for successful business networking. Putting some of the skills into practice when it comes to nerves and penetrating what looks like cliques or closed groups. Refining our introduction and considering how we leave the short interaction in a positive way as well as planning any necessary follow up.
Content
- Understand what is successful networking?
- Explore communication that works
- Bring out the best in others
- Show/tell the best of you
- Forge initial professional relationships
- Follow up effectively
Project management
Overview
To provide practical techniques and Project Management skills to those managers who are not necessarily experienced Project Managers but have to manage 'projects', contract mobilisations, refurbishments and the like as part of their day-today role or as a one off requirement. This interactive workshop gives the practical edge to anyone managing projects.
Content
- The Project Planning process and strategic milestones reporting and communication
- How to build, develop and lead a Project Team
- A breakdown of the planning model highlighting roles and responsibilities
- How to communicate using marketing & PR the progress of each Project including holding and chairing Project Meetings
- Delegates will be shown a Project Model and be able to identify their role and responsibilities within any project
Time management
Overview
This course is for those who want to take more control of their workloads by organising tasks, people and themselves more effectively.
Content
- Managing Your Work Load
- Practical Time Management
- Managing Yourself
- Effective Delegation
- Measuring your success