How to manage conflict in the workplace and also how turn conflict into a positive working relationship. This session demonstrates how to manage pressurised workloads and defuse potential conflict situations. When conflict is dealt with badly it can prove to be very destructive to the business, we will therefore look at best "practical" practice with real situations and scenarios discussed throughout.
The ability to listen, communicate and persuade is essential for any manager. Excellent communication skills ensure objectives are understood, provide a clear focus and increase the effectiveness of your team. This practical course focuses on the development of management communication skills for any situation.
This practical course provides guidance, skills and techniques essential to conducting successful selection interviews. Producing an interview format and interview role-play will also be included helping to project a professional and confidant image.
An intense and practical course designed to equip managers with the essential management and leadership skills and confidence to achieve success. Participants will review their own leadership style, how to plan and set goals, lead, manage and motivate to improve overall performance.
This course concentrates on the skills and techniques needed to build a team who achieve results with measured performance indicators. This is a practical course using a variety of tried and tested procedures used in managing performance.
Introduces the newly appointed supervisor to the fundamentals of people management, monitoring performance, giving and receiving feedback. The principles as well as practical elements of this course will provide a thorough grounding in order for you to feel more confident and assertive in the role.
This course provides guidance on the effective planning and delivery of coaching "on the job". The practical and interactive format enables individuals to enhance their coaching ability through practice and feedback developing skills and building confidence to ensure the success of coaching in the workplace.